The Proof Promise
You approve a proof before anything is made. If what we deliver doesn't match the proof you approved, we reprint it free. Here is how proofs work, what to check, and what we do if something isn't right.
Questions about a proof? Call 845-202-7600
The promise at a glance
- Your proof within 1 business day
- Nothing is made until you approve it
- Reprinted free if it doesn't match the proof
- Cancel free until you approve
The promise in one sentence
It is on every page of our site, and it is the reason the proof matters so much.
You approve a proof before anything is made. If what we deliver doesn't match the proof you approved, we reprint it free.
The same goes for an order that arrives damaged or defective. Tell us within 72 hours of delivery or pickup, with photos, and we reprint or replace the order, or the part of it that has the problem, at no charge. The full policy is on our returns and reprints page.
How a proof works
A proof is a picture of exactly what we will make: your design on the product, at its size, in its colors, with its wording. We send one for every custom order, and nothing is printed, stitched or engraved until you approve it.
or call 845-202-7600
- 1We check your artworkAutomatically the moment you upload it, for resolution and other problems, then again by our team before we make your proof.
- 2Your proof arrives within 1 business dayBy email, with a link that shows each proof large on your screen.
- 3You check itSpelling, phone numbers, dates, colors, sizes and quantities. The things people miss are on the next part of this page.
- 4You approve it, or ask for changesApprove by typing your name and confirming you checked the spelling, colors and size. Or tell us what to change, with a file if it helps, and your new proof comes within one business day.
What to check on your proof
We make exactly what the approved proof shows. These are the things worth a second look.
Spelling and names
Every name, title and word, letter by letter. A name spelled the way it sounds is an easy one to miss.
Numbers and dates
Phone numbers, web and email addresses, street addresses, dates and times. Read them out loud.
Colors
Screens show color differently, so print and thread can look slightly different. If an exact color matters, give us the PMS color before you approve.
Size, placement and quantity
The size of the item and of your design on it, where it sits, and how many of each size you ordered.
After you approve, the clock starts
Turnaround is counted in business days from when you approve your proof, not from when you order. The proof page shows the date your order will be ready if you approve today, so approving quickly is the biggest thing you control. Before you approve, you can ask for changes, or cancel free.
What the promise covers, and what it doesn't
Everything we sell is made for you, with your name, logo or artwork on it, so we can't take it back for a change of mind. If we got it wrong, we make it right.
Reprinted or replaced free
Tell us within 72 hours of delivery or pickup, and we reprint or replace the order, or the part of it with the problem, when it:
- doesn't match the proof you approved
- arrived damaged
- is defective, for example misprinted or with a flaw in the item itself
Not covered by a free reprint
We still want to hear from you, and we'll help where we can.
- An order you no longer want: custom work can't be resold
- A mistake that was on the proof you approved. Call us and we'll help you get it fixed
- A problem reported more than 72 hours after delivery or pickup
Next business day rush: your screen is your proof
To print the next business day, rush orders made in our online designer skip the separate proof.
No separate proof
On business cards, postcards, flyers, bookmarks, yard signs and the other items printed the next business day, the design on your screen when you order is your proof. The designer checks it as you work, and you confirm it is ready to print when you choose rush. If what we deliver doesn't match it, we reprint it free.
Want a proof first?
Choose standard timing and we send one before anything is printed. Rush on banners, stickers, floor graphics and our other items with a rush charge still comes with a proof, and its rush days count from when you approve it. To change a rush order, call 845-202-7600 as soon as possible. See how rush printing works.
If something isn't right
Tell us and we'll sort it out. Here is what helps us move fastest:
- Within 72 hours of delivery or pickup, email cs@hvpromos.com or call 845-202-7600.
- Give us your order number and send photos that show the problem. If it was damaged in shipping, a photo of the box helps too.
- Keep the items until we've sorted it out. We may need to see them.
We reply the same business day, or the next at the latest, and tell you what happens next. These rules are part of our Terms of Sale.
845-202-7600
Mon to Fri: 10am to 6pm
Sat: 12:30pm to 4:30pm
10 Corporate Park Drive, Suite D
Hopewell Junction, NY 12533
Proof questions
What people ask us about proofs, changes and reprints. Don't see yours? Ask us.
How long does a proof take?
We send your proof within 1 business day. If you ask for changes, your new proof comes within one business day too.
What if I miss a typo?
We make exactly what the approved proof shows, so a mistake that's on the proof you approved isn't covered by a free reprint. Call us and we'll help you get it fixed. That's why the approval asks you to confirm you checked the spelling, colors and size.
Can I change my order after I approve?
Ask for any change on your proof, before you approve it. Once you approve, production starts and the order can't be canceled, so if something comes up, call 845-202-7600 right away and we'll tell you what's still possible.
Can I cancel my order?
Yes, free, any time before you approve your proof, and we refund what you paid to the card or bank account you used. Your bank may take a few business days to show it.
Do rush orders get a proof?
Next business day rush orders made in our online designer don't: the design on your screen when you order is your proof, and the Proof Promise covers it. Rush on banners, stickers, floor graphics and our other items with a rush charge still comes with a proof.
Will the colors match my screen exactly?
Screens show color differently, so printed and stitched colors can look slightly different from what you see on screen. If an exact color matters, give us the PMS color before you approve.
Ready when you are
Design it online and see the price first, or tell us what you need and we'll quote it. Either way, you see a proof before anything is made.