Shipping and pickup
Last updated
How your order gets to you, what it costs and when it goes out. To see what's available where you are, put your ZIP in on the pickup and delivery page.
Pickup at our shop
Pickup is free for everything we make in our shop. There's no appointment and no minimum.
10 Corporate Park Drive, Suite D, Hopewell Junction, NY 12533
Mon to Fri 10am to 6pm, Sat 12:30 to 4:30pm, closed Sunday.
Shipping
We ship to addresses in the United States. We don't ship outside the US.
At checkout you choose ground, 2-day or next-day delivery, and you see the price of each before you pay. The price includes our handling charge. We check your address at checkout so the package goes to the right place.
Flat-rate and free shipping
These items ship at a set price instead of a calculated rate:
| Item | Shipping |
|---|---|
| Banners | $15 per material, sent overnight. 13, 15 and 18 oz vinyl ship together; mesh ships separately. Each $15 covers up to 999 sq ft. |
| Magnets | $15 for each 2,025 square inches, sent overnight. |
| Floor graphics | $15 flat. |
| Aluminum and ACM signs | Set by the size of the biggest sign and how many there are, once per order: from $15.30 for signs up to 24" × 36", $20.45 up to 32" × 48", $41.05 up to 36" × 48" and $56.50 up to 48" × 48". Checkout shows the exact charge. |
| Soft-touch metal pens | $10 flat, ground shipping. |
| Roll labels in solid ink colors | Free ground shipping. |
| Tents | Free ground shipping. |
Items that ship directly to you
Some items are made to order and ship directly to you, so they can't be picked up at the shop:
- Roll labels in solid ink colors ship free. Full color roll labels can be picked up at the shop or shipped, like business cards.
- Tents ship free.
- Flags, table covers and banner stands ship at the rate shown at checkout.
The time shown for these items is when they ship. Transit time comes on top.
Orders with both
If part of your order can be picked up and part can't, checkout splits it: you pick up what can be picked up, and the rest ships. You see each shipment and its charge before you pay.
Need one order sent to more than one address, like schools in a district? Call us and we'll set it up.
When your order is ready
Turnaround is counted in business days from when you approve your proof, not from when you order. You'll get your proof within 1 business day. Most product pages show the date your order will be ready, and shipping time is added after that.
Business cards, postcards and cards, palm and rack cards, flyers, bookmarks and yard signs are printed in the business days the designer shows for your exact paper, size and quantity, counted from proof approval. For pickup, allow about 2 more business days for them to reach our shop. Shipped orders go straight to you, with the carrier's days for the service you choose at checkout on top.
Rush printing
Need it sooner? Rush on those items is printed the next business day, wherever your paper and quantity allow it; the designer shows when it's offered. Rush orders have no separate proof: the design on your screen is what prints, and you confirm that when you choose rush. An order placed by 11 AM Eastern on a business day, paid or sent on a purchase order or account terms, is printed the next business day. Placed later, or on a weekend or a day we're closed, it counts from the next business day. Pickup adds the trip to our shop, and shipping adds the carrier's days. Banners, stickers, floor graphics and brochures have their own rush, shown in the designer. How rush printing works.
Local delivery
If you're near the shop, we may be able to bring your order to you. It isn't an option at checkout. Call 845-202-7600 for details.
Damaged or missing packages
If your order arrives damaged, tell us within 72 hours with photos and we'll replace it free. See our returns policy. If a package seems lost, call or email us and we'll follow it up with the carrier.