Terms of Sale

Last updated September 2026

These terms apply to every order you place with us. By placing an order, you agree to them.

1. Who you're buying from

You're buying from Streber LLC, doing business as Hudson Valley Promos ("we" or "us"), 10 Corporate Park Drive, Suite D, Hopewell Junction, NY 12533. Phone 845-202-7600, email cs@hvpromos.com.

2. Orders and accounts

Every order needs an account. You make one at checkout with a 6-digit code we email you; there's no password. A phone number is required on every order so we can reach you about your proof. Anyone who can read your email can sign in to your account, so keep your email secure.

We may decline or cancel an order, for example when the artwork breaks the rules in section 10 or a price was shown in error. If we do, we refund anything you paid.

3. Prices

Product pages and your cart show prices as you go. At checkout, our server prices every item again from our current prices, and the total it shows, with shipping and tax, is what you pay. There are no processing fees.

If something can't be priced online, your order comes to us as a request, and we call you to confirm the price before we charge anything. If a price is clearly wrong because of an error on our site, we'll contact you before we make anything, and you can cancel for a full refund.

4. Payment

You pay by card, Google Pay or bank transfer (ACH) through Helcim, our payment processor, when you place your order. Your card and bank numbers go to Helcim and never touch our servers.

Purchase orders and account terms are only for accounts we have approved. Invoices on those accounts are due on the terms we agreed with you.

5. Proofs and your approval

We send you a proof within 1 business day, and nothing is made until you approve it. Check it carefully: spelling, phone numbers, dates, colors, sizes and quantities. When you approve a proof, you're confirming it's right, and we make your order to match it.

Screens show color differently, so printed and stitched colors can look slightly different from what you see on screen. If an exact color matters, give us the PMS color before you approve.

The Proof Promise: if what we deliver doesn't match the proof you approved, we reprint it free.

Next business day rush orders made in our online designer are the one exception: there is no separate proof. The design on your screen when you order is your proof, you confirm it is ready to print when you choose rush, and the Proof Promise covers it: if what we deliver doesn't match it, we reprint it free. Rush on banners, stickers, floor graphics and our other items with a rush charge still comes with a proof.

6. Production times

Turnaround is counted in business days from when you approve your proof, not from when you order. The ready dates shown on the site are our estimates and assume you approve the proof when we send it. The carrier sets its own transit times. If your order is going to be late, we'll tell you as soon as we know.

Rush orders made in our online designer have no separate proof: the design on your screen when you order is what prints, and you confirm that when you choose rush. Business cards, postcards and cards, palm and rack cards, flyers, bookmarks and yard signs placed by 11 AM Eastern on a business day, paid or sent on a purchase order or account terms, are printed the next business day; placed later, or on a weekend or a day we're closed, they count from the next business day. Banners, stickers and floor graphics have their own rush time, shown in the designer. They still get a proof, and their rush time is counted from when you approve it. Pickup and shipping time come on top. See rush printing.

7. Shipping and risk of loss

We ship to US addresses only, and pickup is free at our shop for what we make there. Rates, flat-rate items and items that ship directly to you are explained in our shipping policy.

Risk of loss passes to you when you pick up your order, or when it's delivered to your shipping address. If it arrives damaged, tell us within 72 hours (see section 8).

8. Returns and reprints

Everything we make is custom, so we don't accept returns for a change of mind. If what we deliver doesn't match the proof you approved, or it arrives damaged or defective, and you tell us within 72 hours of delivery or pickup, with photos, we reprint or replace it free. The full rules are in our returns policy.

9. Cancellations

You can cancel free before you approve your proof, and we refund what you paid. Once you approve the proof, production has started and the order can't be canceled.

Rush orders go into production right away: next business day rush as soon as you place it, since it has no separate proof, and other rush orders as soon as you approve the proof. To change one, call us at 845-202-7600 as soon as possible. Once production has started, we can't guarantee changes.

10. Your artwork

You keep the rights to your artwork. When you upload or send us artwork, you confirm that you own it or have permission to use it, including any logos, trademarks, photos, fonts and text in it, and you allow us to use it to make your order.

We may refuse any job that we believe infringes someone else's rights, or that we find offensive. If we refuse a job, we refund what you paid for it.

11. Sales tax and tax-exempt orders

We charge New York sales tax where it applies, based on where you receive your order. Pickup orders are taxed at our shop's local rate.

If you're tax exempt or buying for resale, upload your Form ST-119.1 or ST-120 at checkout. We still charge the sales tax on that order. Once we review and approve your certificate, we refund the tax to the card or bank account you paid with and email you. After that, orders from your account aren't charged tax while the certificate is valid.

12. Limits on our liability

If something goes wrong with an order, the most we are responsible for is the amount you paid for that order. We aren't responsible for indirect losses, such as lost profits or a missed event, caused by a late, lost or faulty order. Some rights under the law can't be limited, and nothing here takes those away.

13. New York law

These terms are governed by the laws of the State of New York.

14. Changes to these terms

We may update these terms. The version on this page when you place an order is the one that applies to that order.

15. Contact

Questions about these terms or an order: call 845-202-7600 (Mon to Fri 10am to 6pm, Sat 12:30 to 4:30pm) or email cs@hvpromos.com.